| Read 21-40 Reviews out of 264 I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. 0 star! If you are looking for fluffy towels and a 5 star experience this is not your place. | Read 101-120 Reviews out of 262 The showers always break down the toilet doors are broken and one of the toilets leaned to the side. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Huddersfield gym- horrible service, old gym equipment. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. PREMIUM EQUIPMENT Seems like nothing is ever cleaned. Contact your local truGym via our online contact form. As far as I'm aware non of the members have received refunds on their memberships either. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Date of experience: 10 November 2022. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. We use dedicated people and clever technology to safeguard our platform. The gym had closed down suddenly in November 2021 and hasn't provided a refund. It's a public swimming baths not a gym. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Friendly staff always happy to help. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. This week i have attended a tone class and a body pump, both were identicle. Anyone can write a Trustpilot review. We use dedicated people and clever technology to safeguard our platform. Broken equipment takes a long time to be repaired. I've asked for head office details and the staff tell me they don't know it. However I have a major issue with the classes that are run as well as the management of the club. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Graham. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. I was asked if Id like to suspend or cancel my membership. Generally excellent facilties and equipment though can be a bit busy at times. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! It does seem that there are other members who have also not been refunded. 2023 Trustpilot A/S. The staff are always so friendly, helpful and encouraging when you need it the most. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Any attempt to contact head office is ignored. The response by the manager was delayed and unprofessional. For example, you can easily set up automatic payments, so you're never late. Published on: January 2, 2023. However, you are likely to be ignored. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Hi,There are no induction classes for new joiners on weekends. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. The company needs shutting down. If you like swimming, prepare to be hugely disappointed! Save your money, go elsewhere. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Totally disgusted with the service offered with no thought or effort of building a customer relationship. I used to be with DW you in Huddersfield then true gym took it over. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . God forbid you request to leave is apparently impossible! Anyone can write a Trustpilot review. 2023 Trustpilot, Inc. All rights reserved. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. It goes against our guidelines to offer incentives for reviews. And parking right outside that's free!! Do you agree with TruGym's TrustScore? Amazing staff who always smile when I'm swiping in and are always ready to help. If you like swimming, prepare to be hugely disappointed! We also ensure all reviews are published without moderation. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. | Read 261-266 Reviews out of 266 Anyone can write a Trustpilot review. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. We use dedicated people and clever technology to safeguard our platform. we were never told about it and there are no signs of cctv anywhere to warn us. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Join the 268 people who've already contributed. | Read 41-60 Reviews out of 258 why would you not notify any body ? The gym in Luton in Parkstreet are forever changing staff . Companies can ask for reviews via automatic invitations. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Bit apprehensive being a female in my 50s. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Awful!! Join the 248 people who've already contributed. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Save your money, go elsewhere. They are young, inexperienced and basically don't want to be there. Your cars are not safe! This hasn't happened and all attempts to contact them regarding this is being ignored. Bring back Les Mills Body Combat please! Very shocking, and it looks like I'm one of many many cases. Dreadful management of memberships Id avoid this company and invest elsewhere! ?TruGym this is unlawful and action is being taken. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. The trouble is they use crooks to process their member's payments. They now refuse to refund monies taken. TWO WEEKS go by and nothing. Your experience matters. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Cancelled after one year membership. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. We use dedicated people and clever technology to safeguard our platform. Top gym with great facilities and friendly staff that are always willing to provide support and advice. It goes against our guidelines to offer incentives for reviews. I would not recommend this gym to anyone. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. They definitely make it difficult to contact them through their website. Try to greet customers with a smile and always be courteous and respectful. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. We also ensure all reviews are published without moderation. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. There were a lot of guys when we went waiting outside. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. For businesses Categories Blog. Also more weight clamps are needed as there aren't enough for the machines and free weights. Companies can ask for reviews via automatic invitations. The staff are more interested in their weekend plans than theirmembers. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Understandably very angry!! Here are 8 tips for writing great reviews. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. How many stars would you give TruGym? They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. They are still charging me 6 months later and now have sent me a bill for over 50!!! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Consistently fail to keep to their own opening and closing times. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! How many stars would you give TruGym? The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. If you continue to use this site we will assume that you are happy with it. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. This suggests to me that they know they are not up to date. Lovely gym with great facilities! I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. I choose at this time to cancel our memberships and truGym continued to take money from my account. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. This happened on several occasions making me again not really want to use the pool and steam room. They now refuse to refund monies taken. Companies can ask for reviews via automatic invitations. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. I think the gym is great but some of the free weight equipment is getting a little tatty and old. But no way to resolve it. I joined truGym last week in Maidstone. 2023 Trustpilot, Inc. All rights reserved. In reality this was my experience. I then get an email in May saying I would be charged 14 per month. Verification can help ensure real people write reviews about real companies. The staff, although minimal, are friendly and helpful. Find out how we combat fake reviews. Same as below - Trugym Bromley closed and didnt refund the lost membership. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Join the 269 people who've already contributed. Suggested companies are based on peoples browsing tendencies. You can never get a response from customer service. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Like a sauna. 2023 Trustpilot A/S. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. How many stars would you give TruGym? It was ideal as there is a Friday class at 5:30. I've always felt so welcome at TruGym and enjoy making my daily trips. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Management ineffective and ambivalent. I went a few times a week and they were welcoming and a great bunch of people. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Management is awful only good thing about trugym . It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! The main reason that I joined is for the Les Mills Combat class. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Once my payment went through I got an email saying that they are closed. Management ineffective and ambivalent. It does seem that there are other members who have also not been refunded. Here are 8 tips for writing great reviews. kept it quiet from staff aswell ! I got nothing. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Top gym with great facilities and friendly staff that are always willing to provide support and advice. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. DEFINITELY AVOID TruGym and Harlands. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Companies can ask for reviews via automatic invitations. Totally disgusted with the service offered with no thought or effort of building a customer relationship. All rights reserved. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Staff were non empathetic and unhelpful following the incident. | Read 61-80 Reviews out of 237 Lots of equipment to use and is open to everyone. Staff were non empathetic and unhelpful following the incident. | Read 61-80 Reviews out of 267 Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Maybe they could squeeze in another floor mat area near the gym balls. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Awful showers. We use an external company to collect, manage and process direct debit payments. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. The floor is never cleaned properly and the water dispenser has mild on it. The Gym is crowded all the time. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. I paid for a year membership and at that point had several months left. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. My feed back is that if I could train at another gym early in the morning I would. And update your website!!!! The gym itself is great value for money and I don't actually have a problem with the gym or the staff. I have been trying to contact them for a refund for months and have been completely ignored. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. beyond me , they have sullied their name. Would definitely give more stars if I could! It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Ive requested an email back and a call and have been told a customer representative will be in touch. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Completely unresponsive to emails. THE WORST customer service i have ever had the misfortune to encounter. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? No warning, no contact via letter or email. No on-duty lifeguard (is this actually legal!!!). So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Thanks. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Join the 242 people who've already contributed. Great equipment and when broken is fixed quickly. ?TruGym this is unlawful and action is being taken. Join the 261 people who've already contributed. This hasn't happened and all attempts to contact them regarding this is being ignored. Your experience matters. Stockton On Tees - AVOID!! Fantastic facilities. Good luck getting them to answer the phone. The staff are friendly and the gym is very tidy. Needs airing conditioning throughout the gym. Still waiting on a response to my request for a refund. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Every message I had left was not responded to directly by the manager. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine.
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